Archive for March, 2012

Poor quality of Original Bajaj Spare Parts

Posted on March 29, 2012. Filed under: Uncategorized |

Hi All,
Do not purchase the original Bajaj spares from any where, they do not even audit the quality of the spares they are supplying in the market. They are defective,
The story,
I always replace my spark plug in a period of 6-8 months (even the working ones) as it help in the efficiency of the engine and pick remains constant.
Last month, as I was schedule for the change, I went to a shop in Kothrud, pune for the same and bought the original bajaj spark plug “the carton attached for the reference”.
I removed the old ones and placed it at my home and had the new original spark plug installed on the bike, in less then 05 days, when I was driving from my office at 20 45 hrs, the vehicle stalled in between of nowhere and Luckily I checked for the spark plug first, the spark wire and its cap came smooth out and to clean the contact points of the wire and the spark plug, I fingered them both with soft cloth, I was shocked to see the crown of the spark plug was moving. As I know that the sensitive required for the crown and the carbon brush below, there was no chance for repair on the same component and is permanently damaged.
As I work with some critical components myself, I know in the first sight itself that the quality controls for the products deployed for production are bad. The adhesive that these people use is not used in the proper quantity or applied bad or is substandard.
Why we should buy Bajaj spare parts if they are of so inferior quality? where they do not even are ready for quality control of their vendor?
I contacted the Bajaj people, the turn around time is more then a week. On warning of the publishing the same on the web, I received the call, the guy from the Sai was speechless and was unaware for even who the supplier was of bajaj for Spark plug champion/nkg/other.
I insist on filling CAPA forms for two incidences, one for critical operation failure and secondly for undefined post marketing feedback on the products.
In the photos shown below, you can clearly see the crown has been detached by unscrewing/ loosing and not by any force. Also you can see the new shining of the components.

This is the critical parameter failure for a component especially in some of the industries like aerospace or MS standards. Shame on Bajaj QMS, you are investing money for no good cause.

I am pasting the email conversation for which I have received no reply or some canned reply which are not essential for the resolutions.

I am posting such article only to show, that the original spare parts are not reliable and especially Bajaj, please do not accept their claims for a quality products.

I do not hope for an answer from bajaj or any of the service vendors.

My Email correspondence:-

5:31:56 +0530

Dear Bajaj Customer Care,

Thanks for your reply, I am seeking the information about the vendor who manufactures the spark plugs. They have defective manufacturing process.

None the less please find he details below:-
Registration No. –
Service Dealer/Agency Name – Shop near kothrud police station pune
I have the original packing of the same and I will have the photo of the defect and the carton soon with me, though the cost of the spark plug is only 85Rs, It costed me a lot of time, pushing the same to the nearest shop.
I request you to please help me regarding the same.
Regards,


From: customerservice@bajajauto.co.in
To:
Date: Tue, 13 Mar 2012 14:58:36 +0530
Subject: RE: Manufacturing Defects of the Spark Plug

Dear Sir

We are in receipt of your mail and noted the contents. We would request you to provide few details mentioned below  so that our Service/Sales Team would get in touch with you.

Registration No. – Number mention on number plate
Bike CC-
Service Dealer/Agency Name –

State – NA
City – NA
Date of Purchase – NA
With Warm  Regards
Customer Care Cell

From:
Sent: Tuesday, March 13, 2012 9:52 AM
To: CUSTOMER SERVICE
Subject: Manufacturing Defects of the Spark Plug

Dear Bajaj,

I had purchased a spark plug (pulsar) long threaded one for my vehicle 02 weeks ago. But yesterday, my vehicle stopped because of the defective spark plug, (champion brand).The defect is manufacturing defect because the crown/terminal has been unscrewed from the ribs of the spark plug. And been a sensitive contact point the electric current stopped causing the failure of the component. There is failure from your vendor for the applying suitable qty of the adhesive with the same.
Such incidences, cause degradation of trust for the brand bajaj/champion also as favor penalize the vendor for such defects, Kindly replace the spark plugs and also provide me the contact details of your vendors for filing of CAPA.
Regards,

http://www.mypulsar.com http://www.bajajauto.com DISCLAIMER: This message, including any attachments may contain proprietary, confidential & privileged information for the sole use of the intended recipient(s), and is protected by law. If you are not the intended recipient, notify sender or mailadmin@bajajauto.co.in immediately and destroy all copies of the original message & attachments, if any. Any unauthorized use, disclosure, printing or copying of this email is prohibited. Bajaj Auto and/or its group companies reserve the right to record & monitor all email communications, to prevent the information systems from being used to view, store or forward offensive material. Please ensure you have adequate virus protection before opening the mail or attachments from this transmission and we do not accept any liability for viruses.

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