Airtel Broadband Review pune

Posted on February 13, 2012. Filed under: Uncategorized |

I have been a Airtel Customer for 3.5 years, And I am leaving the connection. when I had selected the connection, I required a decent speed and ok-ok service.

But later during the years, there was always an arguments during each six monthly renewal of the services with Airtel.

There are constant billing problems with them.They try to inflate the bill by all the means by either extending the month and charging me on as is prorata. Or worst they include the a pack for the speed on demand. For nullifying the charges, they took nearly 06 months.

Gradually I matured with the Airtel connection and required more FUP but the Airtel had no intention of providing the same.

Later, the services where quietly withdrawn like home bill collection and technical support. Then it was so bad, that I paid 850 bucks a month for broadband connection which had so much restrictions (like fup of 10 GB, uploading will be calculated, you pay us money now,you have activated speed on demand, you call too much) that I could not move ahead with them.

The Airtel people are such that they may deploy thousands of sales man/ MBA students for the sake of the sales. But when it gets to serve a mature customers, these people fail.

Also the funniest part with them is one lady with them states that the airtel provides a connection of 512 kbps and not 64kb DOWNLOAD, she did not knew the difference between the bit and byte.

Also their retention team are quiet funny regarding the various reasons for the retenting the Airtel connection.

In the end, I have an advice for the Airtel, grow up as the customers have with you. And stop marketing your self as a premium service as you do not have the same with you. I am not paying 850 for 500 rs connection and be waiting in the line for the paying the bill or wait for the 03 days for fault repairing.

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